We are moving Blackboard from our Upstate server system to SUNY ITEC, allowing us to update our instance of Bb on a regular basis. All the courses on the Upstate Bb site will be copied over to the new SUNY servers; we anticipate this will be seamless for all users.
Blackboard will NOT be available on December 26th and 27th. It will take up to 48 hours to complete the move. When the move is complete, you will use the same URL (bb.upstate.edu) and the same username and password you have used this fall.
We apologize for the inconvenience, yet can only make this change while there are no classes are in session. We appreciate your patience. Please let us know if you have any questions.
Jeff Wessel and Pam Youngs-Maher
Helpdesk services are available 7 days a week for Blackboard (Bb) questions.
The SUNY Helpdesk phone number is 1-844-673-6786.
Or use their website to open a ticket: https://open.suny.edu/help
Check out their website with self-help links: http://commons.suny.edu/opensunysupport/
Regular Business Hours:
Mon - Fridays: 7 a.m. to 12 Midnight., EST
Saturdays: 10 a.m. to 5 p.m., EST
Sunday: 1 - 9 p.m., EST
For Health Professions, Medicine, and Nursing Students
See the requirements at http://www.upstate.edu/edcomm/student-computing/min_comp_reqs.php
Bb Log-in Problems: Call the UPSTATE Helpdesk, Mon - Fri, 7:30 am - 5:30 pm. [464-4115 or HELPDESK@upstate.edu].
[Upstate Helpdesk is ONLY open Monday - Friday, and is the ONLY helpdesk for log in issues.]
Employee Courses: Contact Lauren Shepard in HR [firstname.lastname@example.org]
Faculty and Students: Contact Pamela Youngs-Maher in Educational Communications.
EPIC Questions: Call the EPIC Help Desk at 464-EPIC (3742).
1. Login to Bb = Novell (Groupwise/EPIC) username and password.
2. Click on the 'Courses' tab at the top right of your screen.
3. Do a keyword search (like: 'fast' for Fast Facts or 'SAW' for Safety at Work)
4. When course displays, click on arrow button next to course ID; select 'enroll.'
5. At the next screen, hit ‘ Submit,’ and then ‘ok.’
6. You will see your course displayed.